If You want to make the return – just contact us directly within 14 days from the moment You get the package. We’ll provide You with the back shipping address. But You have to cover the back shipment costs. As soon as we get the product in a good condition – we’ll make the refund for the product costs or make the exchange of the product to another model. Please, pay the attention: we don’t take back custom or personalized orders (with Your names, dates or special symbols).
FREQUENTLY ASKED QUESTIONS
We propose two types of delivery:
standard – by international registered airmail – it’s cheaper, but takes more time. Usually worldwide it takes 2-3 weeks. We ship the boxes from our local post office in Kiev, Ukraine to Your place. So the delivery will be made by Your local post company. So please, remember, that You not always receive the notification about the package (especially if You were away from home). You always can contact to Your local post office and ask them about Your tracking number (You’ll get Your number with notification in the day of shipment from our side).
expedited – by UPS company. This delivery takes 3-4 days to any place. Such type of shipment is more expensive but also more reliable as this is door-to-door delivery. Please, note: we need Your private cell number to give it to the courier.
If You want to cancel the order – You can contact us anytime before You get the notification about the shipment and tracking number. We don’t accept cancelation after the shipment.
If You want to make some changes in the product – just leave a note with the order or contact us directly and we’ll gladly make customization. We always take any requests and make changes only after Your confirmation – step by step – and send the photos of every stage of production. So You can be sure that we’ll make any changes only after Your permission.
Please, contact us directly about the processing time. It can be variable for different products. Some of them are available on the stock, some can be produced in 1-2 weeks. So the full process with the standard delivery can take a month.
All of our items are carefully packaged! All items are 100% handmade and we wrap them in bubble paper to make the shipment as safe as possible. We can add the post card to the order. But please, contact us to let us know the details.